Refund Policy

Our Commitment to You

At IPTV Trends, we take pride in the quality of our IPTV subscription service. This document specifies the situations where refunds are possible, ensuring a straightforward and just approach for all users.

Refund Eligibility

You might qualify for a complete or partial refund in the following cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Here are the steps you need to take to request a refund:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

You'll get an email alert for every step. Delays may occur on weekends or holiday periods.

Exceptions (When Refunds Are Not Provided)

The following cases are not eligible for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Approved refunds take 3 business days to process, though your bank or payment provider might require 5-10 business days to show the amount in your account.

Generally, refunds aren't offered for changed decisions post the initial week. Please evaluate our offerings and address any queries before signing up.

Subscriptions renew automatically. If cancellation is missed before the renewal date, please get in touch with us promptly. Renewal refunds are handled on a case-specific basis.